FAQs

Frequently Asked Questions (FAQ)

1️⃣ What products do you sell?

We offer a variety of trending and useful products for everyday life and other practical items.

2️⃣ Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery across Pakistan. You can pay when your order arrives at your doorstep.

3️⃣ How long does delivery take?

Delivery usually takes 2–5 business days depending on your location. Larger cities like Lahore, Karachi, and Islamabad usually receive orders faster.

4️⃣ Can I return or exchange a product?

Yes. If you receive a damaged or wrong item, contact us within 7 days of delivery. Our team will guide you through the return or exchange process.

5️⃣ How can I track my order?

After your order is shipped, you will receive a tracking number via SMS or WhatsApp. You can use it to track your order on the courier’s website.

6️⃣ Do you offer free shipping?

Shipping charges may apply depending on the product and location. We try to keep delivery affordable and sometimes offer free shipping promotions.

7️⃣ What if I face issues with my order?

You can reach out to our Customer Support via email. We respond usually within 24 hours.

8️⃣ Is shopping on MUGHEES NOW safe?

Yes. We are a trusted local Pakistani eCommerce store. All products are quality-checked, and your payment information is secure.